Your privacy is important to us.
We want you to be confident that any personal information we hold is safe and secure. In this policy we will explain how your information is collected and how we use this to give you a better service. We will also explain your rights and choices and the steps we take to keep your information confidential.
- the personal information we collect;
- how and why we collect and use your personal information;
- why we process your personal information;
- when and why we will disclose your personal information to other organisations;
- the rights and choices you have when it comes to your personal information;
- the steps we take to ensure your information is kept secure and confidential;
- how long we will hold your information for; and
- how to contact us
The personal information we collect:
When you contact us by phone, email, through our websites or by signing up to our newsletter, you may provide us with your name, address, email address, phone number, title, company & IP address
When you visit our website(s) we may collect information about your online browsing behaviour and any devices you have used to access our site
When you visit our premises, your image may be captured on CCTV
How we collect and process your personal information:
When you complete one of our contact forms, register to receiver our newsletter, or sing up for one of our events or webinars or register to download our articles and information papers, we may collect your name, address, email address, phone number. We use this to respond to the communications that you have made with us.
We will not use your information for any other purposes and will not share them with any other organisation. We may use them in third party applications, such as integrating it with our news letter creation software, in order to provide you with a more personalised experience.
We will review your personal information and won’t keep it longer than 3 years, unless we are required by law
Why do we process your personal information:
We only collect and use personal information in accordance with data protection laws as follows:
Consent – we will only collect and process your personal information if you have given us permission to do so.
Legitimate Interests – we may use and process your personal information where we have a sensible and legitimate business grounds for doing so as follows:
To enable us to process communications from you
To enable you to use our websites and social media accounts.
Disclosure of your personal information to other organisations
The personal information that we collect is confidential. We may disclose to a third party in the following instances:
- If it is required by law
- If required to do so by any court or other regulatory, compliance, governmental or law enforcement agency.
How you can change your permissions
If you don’t want to be contacted by us anymore, please email firstname.lastname@example.org
Your information rights and responsibilities
Right to request a copy of personal information we hold on you. Please request, via email to, email@example.com
Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete
Right to erase: the right to request that we delete or remove your personal information from our systems
Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it
Right to data portability: the right to request that we move, copy or transfer your personal information
Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information
If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office
Cookies are used to help improve your experience of our websites.
How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.
Keeping your personal information secure
Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation. From time to time and for operational reasons the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA“). Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection legislation. However, when we appoint our service providers to help us provide products and services to you (which may include some based in the USA), we take care to ensure that they have appropriate security measures in place.
We do our best to keep the information you disclose to us secure. However, we can’t guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
How long do we keep your personal information?
Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for 3 years or until you request it is deleted. If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on the service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes.
To contact us, please email firstname.lastname@example.org